Publishers need to think about readers, not book stores

Hugh McGuire attended the O'Reilly Tools of Change for publishing conference, and has written a nice piece on what he doesn't see happening: a concern amongst publishers for their readers. Concern for bookbuyers is all well and good, but as media changes its frame, the buyers are the ones they should be courting:

The question every publisher should be asking themselves every day is: how can I provide more value to my readers? I suspect the ones that start each day with that question will find the right answers, and will navigate the next few years with success.

And a few more snippets:

So, books are just one part of the picture. They are, I believe, at the base of O’Reilly’s success, the foundation upon which the company is built, but not necessarily it’s financial driver. O’Reilly is successful because they understand the value of books not as “things we can sell” but rather as “things that are of value to our customers: the readers.” O’Reilly provides readers with something of value, and gives them many many different opportunities and different routes to give money in exchange.

So: If you are in the publishing business, who is your VP of Reader Relations? Does your exec committee meet regularly to discuss: How can we sell more books and cut costs?

Or are your meetings titled: How can we deliver more value to the people who want the content we have to give them? How can we give people more opportunities to give us money for the valuable service we provide?


Do read Hugh McGuire here.